Posts Tagged ‘driveaway holidays’

Sex, Lies and Car Rental

December 8th, 2009
Sex, Lies and Car Rental

I came across this guide to car rental today and felt I should set the record straight on some of the issues raised as it was misleading (just like my title, no sex here I’m worried).

RUMOUR: You probably won’t get the car you booked.

TRUTH: Rental companies do not guarantee specific models – we cannot guarantee you will get a Hyundai Getz 1.5L for example, but if you pay for an economy car, manual transmission with air conditioning – you will get an economy car, manual with air conditioning (unless of course you get an upgrade!). Our reservations are based on car SIPP codes, vehicles are given as examples only.

TIP: Book based on SIPP code, not actual vehicle. Peugeot Leasing is an exception – models ARE guaranteed.

RUMOUR: It’s likely you’ve paid too much.

TRUTH: Walking off the street to pick up a car in a foreign country, you probably will pay more. Book before you go to ensure the best possible price and remember to compare like with like when researching prices. Look closely at what the price includes, what is extra and how much the extras will cost. Often, an all inclusive rate may appear more expensive but can save you money as there is no more to pay when you pick up the car.

RUMOUR: Your “fully-inclusive deal” won’t be as comprehensive as it sounds.

TRUTH: An Insurance Excess is applicable in the event of any accident or theft to the rental vehicle, regardless of fault. The Excess amount varies between countries and car group. The additional insurance offered by the car rental company is optional and is charged per day on top of an inclusive rate. Read more about insurance excess here.

TIP: You may be covered through your own insurance so double check before you book.

RUMOUR: You may face hefty add-ons.

TRUTH: There are some extras that will be added on to your bill e.g. children’s seats, additional drivers, young driver surcharges and GPS units may be charged separately and on a daily basis, which can add up, especially if it is a long trip. You should be made aware of these charges before you agree to anything, so be aware of how much exactly you have to pay.

TIP: Always question what the extra charges will be before you agree to them.

RUMOUR: Breaking down could be a disaster.

TRUTH: Not when you book with DriveAway! Our rates all include 24 hour roadside help. We also have 24/7 customer service with a toll free number from across the globe so you can speak to someone (in English) no matter where you are.

TIP: Book with a reputable company who have a number you can call in the case of an emergency.

RUMOUR: You could be stung by cancellation penalties.

TRUTH: Not at DriveAway! We do not charge amendment or cancellation fees on car hire.

TIP: Always check at the time of booking if there are cancellation fees in case of an emergency. Sometimes it can be as much as the price of the rental if it is within a small time frame.

Always read your inclusions very carefully when you book a rental car (DriveAway list the inclusions with each vehicle during the booking process online and our reservations consultants will inform you of these if you book over the phone). Terms, conditions and costs all vary depending on the supplier and location. Remember to read your rental agreement carefully before signing it.

Holidays are precious. Researching and organising your car rental before you go can save you headaches and money.

» Read more: Sex, Lies and Car Rental

Car Rental & the Environment

December 7th, 2009
Car Rental & the Environment

With the environment such a hot topic around the world and especially in the transport industry, there are companies that are embracing new environmentally friendly technology. Hybrid Cars and ever increasingly fuel efficient diesel cars are becoming more available to mainstream motorists. I used to work for a corporate travel company and many of the major corporations were requesting the inclusion of Hybrid cars in their contracts. This was more to do with increasing business opportunities by being seen to be green as opposed to wanting to be green!

The question arises when people travel and want to maintain their commitment to the green cause. Car Rental companies will be the ones providing these vehicles… or will they?

I have chosen (for the Australia traveller) major car companies that you can book ‘green cars’ with. Working for DriveAway Holidays here in Australia, the most common request is for diesel cars. This is driven out of cost concerns and also the occasional environmental concern. (Shouldn’t it be the other way around??)

First off the rank is Avis Rental Cars.

In Australia, the group L car will give you a Toyota Hybrid. This car is the favorite for the car rental companies due to it being built by Toyota.

In the UK, there doesn’t appear to be any green cars, although there may be diesel cars on fleet, Avis don’t make them simple to find.

In the USA, like Australia, the Toyota Hybrid under group XG is available.

Second off the cab rank is Hertz Rental Cars.

In Australia, like Avis, the Toyota Hybrid is the car of choice. Book a group G and you will get this car.

In the UK, Hertz has a range of fuel efficient diesels on fleet but no hybrids. This seems to be a common factor in the UK. Being an expat, I know that Toyota car prices in the UK are reasonably expensive compared to other european manufactured vehicles

In the USA, Hertz has a range of Hybrids, although on some of the cars, I couldn’t tell if they were Hybrid or not.

Now, all credit to Hertz as they do promote their green cars as part of their Green Fleet. Avis don’t appear to market their green cars in any way, which is a shame.

Third on the cab rank is Europcar Rental Cars.

Again, unlike Hertz, they appear not to promote their green fleet. Looking at their Australia Fleet guide, they have the regular passenger vehicles such as Small, Medium, Large, Prestige, Minivans, Sport, 4WD. Europcar list the green car as part of there regular fleet, but, it does have it’s unique identifier (IHAR) in Australia.

In the UK, Europcar doesn’t appear to have any green offerings. Maybe it’s something you can request at pick up. Personally, if I could book a green car over the internet, I would do so with a company that offered that service.

In the USA, I chose LAX as Europcar have a limited presence. There were no cars I could find that looked green.

To Europcar’s defence, in other parts of Europe where they are particularly strong, one is able to guarantee a diesel for an extra few euros per day.

In this brief look, Hertz appears to be the only car rental company that is actively promoting green cars. Avis & Europcar seem to be a bit hap hazard in their approach to a green fleet. Whilst it may be a case of logistics and a supply issue, there is no reason why they couldn’t promote their green cars.
I am sure that in 12 months time, the situation will be that every car rental company will be actively marketing green cars. The consumer can currently offset their CO2 emissions in the various transport sectors and I am sure that the car rental industry will follow suit in the near future.

The Environment is a marketers dream and I do reckon that some of the car rental companies have missed the boat so far. Hopefully their marketing departments will wake up and smell the cleaner air..

» Read more: Car Rental & the Environment

Car Rental Faqs – Part 2

December 6th, 2009
Car Rental Faqs - Part 2

Q. What does “car type” or similar mean?
A.  Car rental companies can never guarantee a specific model or car. When renting a car, companies will give you an idea of what you can expect – you may get the car type that was advertised or you may get one similar in size or model.

Q. How old are rental cars?
A. Depends on the car rental company. Larger suppliers like Hertz and Avis carry cars on their fleet that a » Read more: Car Rental Faqs – Part 2

Confessions of a Car Rental Marketer

December 5th, 2009
Confessions of a Car Rental Marketer

I get paid to sell self-drive holidays to Australians, to encourage them to take to the open roads and explore new territory behind the wheel of a rental car. I have a confession to make. I can’t actually drive.

 

Now I haven’t deliberately kept this from my employer, it wasn’t mentioned in my interview nor was it in my job description alongside having excellent communication skills, the ability to work as part of a team or » Read more: Confessions of a Car Rental Marketer

Driveaway Holidays Named Australia’s Best Car Rental Wholesaler 2008

December 5th, 2009
Driveaway Holidays Named Australia's Best Car Rental Wholesaler 2008

It has been a huge month for us all here at DriveAway Holidays. We kicked July off in style at the annual AFTA National Travel Industry Awards. Always a good night, this year was even more exciting than last as we were hoping to walk off (or drive away with) an award for the third year in a row which is exactly what we did! It was a tense wait, with DriveAwa » Read more: Driveaway Holidays Named Australia’s Best Car Rental Wholesaler 2008

Aussie Pensioner Wins Ageism Case Against Irish Car Rental Company

December 5th, 2009
Aussie Pensioner Wins Ageism Case Against Irish Car Rental Company

An Australian man has just won a settlement in a landmark age discrimination case against an Irish car rental company after being charged an extra fee for being over the age of 70.

Anthony White tried to hire a car in Ireland 2 years ago when he was in his early seventies and was charged a EUR25 fee. He was also told he would not be able to rent a car on his next visit as he would be over 75.

White took his case to Ireland’s » Read more: Aussie Pensioner Wins Ageism Case Against Irish Car Rental Company

Car Rental Faqs – Part 1

December 4th, 2009
Car Rental Faqs - Part 1

Car Rental. Q. Why take a ‘driving holiday’?
A. A drive holiday gives you the freedom and flexibility to decide on where you travel and what you see and do. You are in charge of how much time you wish to spend at a particular attraction. You have the independence to move around as much or as little as you like. A drive holiday allows you to discover so much more as a car will allow you to drive through the little villages in out of the way places.p>

Q. How is car rental charged?
A. Car rental is based on 24 hour periods and charged accordingly. If you pick up a car at 9am on Thursday and return at 9am the following day, this is one 24 hour period and therefore a one day booking.

Q. Is it cheaper to pre-book my car rental or should I book when I arrive?
A. Pre-booking will save you money almost every time! With a wholesaler like DriveAway Holidays, you receive the benefit of our purchasing power. Our prices with the major car rental suppliers are considerably lower than walking in off the street in a foreign country to rent a car. In addition you are pre-paying in Australian dollars so the risk of fluctuations in the currency are reduced.

Q. How does a prepaid rental work?
A. The booking is made in advance, paid for and a voucher is issued. The voucher is then used as payment when you go to pick up the car from the supplier.

» Read more: Car Rental Faqs – Part 1